Shipping & Returns
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It takes 1-3 business days to process your order, (Usually 24 hours).
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off you package at the local post office.
4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. The following items cannot be returned or exchanged: swimsuits, accessories and lingerie.
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
We typically refund your order through store credit. Upon request, we can also do refunds as per the original payment method.
Upon request, we can organise a refund to your credit card statement. This process takes around 10 - 14 working days from the date of your order cancellation.
Upon request, we can organize a refund to your Paypal account. This process takes 2 working days from the date of your order cancellation.
To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order delivered date.
Items Not Eligible for Return:
Bodysuits, Swimwear, Lingerie&Sleepwear, Jewelry and Accessories（except Bags & Scarves） are not allowed to be returned or exchanged.
Items received should be unused, undamaged and in original package.